Privacy Policy

This policy describes how A-POSitive Merchant Consulting, LLC (“we,” “us,” or “our”) collects, manages, stores, uses, and discloses your personal information. It outlines the privacy framework within which we operate and should be read in conjunction with any supplementary privacy policies or implementation procedures that we may introduce or update periodically.

​If you disagree with the terms of this policy, please refrain from providing us with your personal information.

YOUR PERSONAL INFORMATION AND PRIVACY

Our Privacy Policy explains how we collect, store, use, disclose, and manage your personal information. It also details the physical, electronic, and security measures we employ to protect it.

By providing personal information through this website, you acknowledge the inherent risks of online communication and agree not to hold us responsible for any security breach unless we have violated the law, acted with gross negligence, or deliberately defaulted on our duties to you.

We reserve the right to disclose de-identified or aggregated information about users to third parties. Complaints about privacy matters are taken seriously, and our complaint-handling process is outlined in this policy.

DEFINITIONS

Information and Records: This policy covers electronic and physical records but excludes publicly available information and employee records governed by privacy law.
Personal Information: Any data that identifies you or can reasonably be used to identify you.
Sensitive Information: Includes data such as biometric, criminal, genetic, health, political, philosophical, or membership-related details.

WHAT TYPES OF PERSONAL INFORMATION DOES A-POSitive Merchant Consulting, LLC COLLECT AND HOLD?

Depending on your interaction with us, we may collect:
- Your name, email address, and contact numbers
- Residential or business address
- Occupation or job title
- Business and payment information
- Technology used to access our services (browser, device type, IP address)
- Bank account or financial details
- Government-related identifiers (when legally required)

​You may choose not to provide certain personal information, though this may limit our ability to offer specific services or fulfill obligations. You may also use a pseudonym where practical, but this may restrict access to certain services.

WHY DOES A-POSitive Merchant Consulting, LLC COLLECT, HOLD, USE, AND DISCLOSE PERSONAL INFORMATION?

We collect, store, and use personal information to:
- Provide and improve our payment processing and merchant services
- Process service orders, recurring payments, or transactions
- Manage billing, collections, and compliance requirements
- Respond to inquiries and provide support
- Assess creditworthiness or service eligibility
- Communicate updates, promotions, or offers (where consent is given)
- Comply with legal or regulatory obligations

We may disclose your personal information to:
- Related business partners or trusted third parties assisting in service delivery
- Electronic payment processors and technology providers
- Government authorities as required by law
- Professional advisors such as accountants, auditors, and lawyers
- Potential business successors or acquirers

​In certain circumstances, we may disclose personal information without consent, such as preventing an imminent threat to health, safety, or unlawful activity.

USE OF THIRD-PARTY SOFTWARE

Our website and services may use third-party tools and platforms that collect information directly from you.
Examples include:
- Google Analytics (for traffic and usage insights)
- Email marketing services
- Payment processing systems

​Please review the privacy policies of these providers to understand how they collect and handle your information, as we do not control their data practices.

DIRECT MARKETING

We may use your personal information for marketing purposes, including promotions, updates, or offers related to our services. This may occur where you have provided consent—explicitly or implicitly.

​You can opt out of receiving marketing communications at any time using the unsubscribe links in emails or by contacting us directly.

CROSS-BORDER DISCLOSURE OF PERSONAL INFORMATION

Personal information submitted through our website may be stored in the cloud and may be accessed by trusted overseas service providers that offer:
- Cloud storage and data hosting
- Software and technical support
- Infrastructure and maintenance services

By providing your personal information, you consent to these disclosures. While we take reasonable steps to ensure third-party compliance, we cannot guarantee adherence to U.S. or international privacy laws by all external entities.

HOW DOES A-POSitive Merchant Consulting, LLC HOLD AND SECURE YOUR PERSONAL INFORMATION?

We take reasonable measures to ensure the information we hold is accurate, up-to-date, and protected.
- Electronic data is safeguarded through access controls, passwords, and secure systems.
- Physical records are stored in restricted-access areas.

​Despite these measures, no online transmission or storage system is completely secure. We cannot guarantee absolute protection against unauthorized access or breaches.

ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION

You may request access to or correction of your personal information by contacting us in writing. We will respond within a reasonable timeframe, provided that:
- The request is lawful and verifiable
- Granting access does not violate another person’s privacy or rights

We reserve the right to charge a reasonable fee to cover administrative costs associated with your request.

COMPLAINTS

If you have any complaints or concerns regarding this policy or how we handle your personal information, please contact us at the details below. We take all concerns seriously and will investigate and respond promptly and professionally.

MORE INFORMATION

For any questions, requests, or complaints about our Privacy Policy, please contact us:

A-POSitive Merchant Consulting, LLC
Email: info@merchantslevelup.com
Call: 301-747-7079
Visit Us: Waldorf, MD 20603, USA